Customer Reviews

May 30, 2018

Thank you for all the help, I wish all customer service was this great!

Todd Davison
Ramona, CA

May 30, 2018

Thanks again for your help. We got them and installed them and they work great. I also appreciate the catalog. I’m sure we will be doing more business with you in the future.

Samuel Deans
Beaufort County Community College
Washington, NC

Dec 4, 2017

We installed the part &it worked perfectly! Your company is a lifesaver.

Diedre Bush
Modesto, CA

Nov 1, 2017

Got installed. Looks good and works well.

Thanks. Joe

Joe Carney
Fort Worth, TX

Aug 16, 2017

Got them yesterday, they were perfect.

Thanks so much for you help,if your not the owner you deserve a raise.

If I need any thing else you will be the first to know.

Jay Ryan
Secretary / Treasurer
Delano Township
Scranton, PA

Sep 9, 2015

Everything was fine it just seemed the delivery time was very slow on first order and still waiting on the second order.

Aug 21, 2015

We ordered product but it was the wrong one which was our own fault. We contacted the company and they sent the information to return the product and refunded on her credit card promptly. With then we ordered the correct part and it came very quickly

Aug 6, 2015

ordered, delivered, great service....

Jul 13, 2015

Simple buying experience and location on website for items needed.

Jul 9, 2015

I received the exact equipment I ordered within a day of placing the order. I am completely satisfied with the purchase and the company.

Jul 29, 2014

Thanks for all the help, they were very easy to install. I just ordered the second set.

Jul 16, 2014

Got! Installed! Works perfect. It was a good experience buying from Robert Brooke.

Thank you.
Marty

Jul 11, 2014

I figured it out! I wouldn't have without you Guys though !! Thanks a million! I appreciate your help.

Sincerely,
Joe

Jul 2, 2014

Just wanted to say we got the parts that we ordered and to say Thank You for the Great service. Helps us get our customer up and going again.

Thanks,
Marcus

Jul 2, 2014

Once again, your company helps me! I am loving dealing with you. Always prompt with replies and super helpful!

Steven

Jul 1, 2014

thanks, you people have been more than generous in your dealings, everyone very cooperative and we finally got right product.

Thanks again,
Charles

Jun 29, 2014

Got it, installed it, LOVE IT!

Valerie

Jun 26, 2014

Many thanks for your help. You make complicated stuff easy. It’s a pleasure.

Judy R.

Jun 18, 2014

Product received in 2 days excellent and I got the right one this time!

Thank you
Allison

May 17, 2014

I received the order friday and installed it 10 minutes later all is well good service thank you

Jay

Mar 22, 2014

Your website made it very easy for me to know that the parts I ordered (order 70002865) were what I needed

Everything came quickly and fit perfectly

Lisa

Mar 11, 2014

Works perfectly. Kim, you were patient with me . Thanks. That is customer service like it should be.

Claudia

Jan 21, 2014

I neglected to give Dominic a thumbs-up before I closed our chat. He helped me with all the info I needed to get the right keys on order. That chat is a really neat feature on your sales site, I like it!

Thanks again
Lesa

Nov 14, 2013

Today I had the pleasure to speak with Dominic with your on-line chat feature.

I have to tell you...Dominic provided me with such exceptional customer service!! I'm a District Sales Manager for a Fortune 500 company and rarely my people are this excellent!! So THANK YOU! It's the people who make your company successful !! Everyone has a product! So thank you for choosing quality professionals!!

Have a Great Day
Jeanine

Nov 13, 2013

THANK YOU Sir so very much...

I am retired and on a fixed income and need to watch every penny...

Ben

Oct 7, 2013

Thank u for sending me email confirmation. And for all your help for my mistakes. Thanks again.

Danny

Oct 2, 2013

THANK YOU!

I was extremely shocked and pleased at the speed of your response to our inquiry!

IMPRESSIVE!

Denise

Aug 24, 2013

Got part today; installed it; works fine; thanks for great service.

Bruce B.

Aug 15, 2013

Greg, got the part. Thanks Exactly what i needed. another thing off my list. thanks again.

John

Aug 6, 2013

Thank you again, you guys are great.

Thanks.
Dan.

Jul 19, 2013

Thank you go the quick response! I will go ahead and place this order online. I appreciate your help.

Have a great weekend!
Jessica

Jul 1, 2013

Bravo to you Sir Greg … you Sir are great customer service … thanks for that

Jun 6, 2013

I appreciate the follow through on my order change.

Dick

Mar 27, 2013

wow, .... such a good surprise. Thank you so much for putting all of them together to ship. Enjoy doing business with you. Definitely, you are the best.

Jessica

Mar 11, 2013

Thank you so much you have been a great help!! You have a very happy custumer on this end !!!

Jim

Mar 7, 2013

Thank you so much for making an exception for us and deciding to send the brackets overnight. It has again proven what a responsible vendor Robert Brooke & Associates is, and highlights what an outstanding asset you are to them. Your fast response to this issue has allowed us to maintain our schedule of completion set for this Friday 3/8/13.

I appreciate all you have done on this and the other projects we have on worked together. Without your input and direct help this project could not have been completed. The highest level of quality of finished product starts with highest quality vendors.

You can count on us for many future orders. We’re all looking forward to a long and satisfying relationship.

Sincerely,
Joe

Feb 28,2013

Thank you so much for the timely reply. You will receive a purchase order from us via fax or email in the next few days.

Richard.

Jan 31, 2013

Your the best!

Rabbi
Facilities Administrator
Suffern, NY

Dec 5, 2012

Thanks. Restoring and re-equipping a battleship is no simple task. This is a tiny but still important detail in that process.

Barry
USS Iowa

Nov 27, 2012

Thank-you so very much for taking the time to put up with my inexperience. The part numbers of the 2 possible sizes are KPSR75 and KPSR81 and any help what-so-ever is greatly appreciated and needed! I have made your web site a "favorite" on my computer for future reference.

Keith
Cambridge, MN

Nov 1, 2012

WOW!! What fast and efficient service as well as customer service!!

Thank you so much!!
Kathleen

Oct 25, 2012

Hi Greg,
Thanks for your assistance. We use your catalog and web site for those hard-to-find items, and everyone is always professional, and helpful.

Thanks Again,
Bill

Sep 5, 2012

thank you very much. that is exactly the right one.

God Bless, and have a great day
Brian

Aug 8, 2012

great part fast shipping,

thank you
Gary

Jul 2, 2012

The part you sent was exactly what I needed. It just arrived and I've already installed it.

Thanks for your help!
David.

Jun 13, 2012

Great service, correct parts, fast delivery

Thanks,
Jeff W.

May 24, 2012

Thank you very much for all of the help gettng the right arms with the steel roller guide instead of the nylon. The new arems are installed and the windows are now opening once again.

Greg